Terms & Conditions


These Terms and Conditions govern your relationship with MacHealers.com ("MacHealers"). They apply to all our Treatment Plans. By accepting them, you are legally bound by them. So please read them carefully.


By using our branded websites, social media channels, and our services, you confirm that you accept these Terms and Conditions and agree to comply with them. These Terms and Conditions are a contract between you and MacHealers, which commences upon your acceptance of them. Please read these terms carefully. If you do not agree to these Terms and Conditions, you must not use our websites or our services. We recommend that you print a copy of these Terms and Conditions for future reference.


  • "Agreement" – This Agreement.
  • "Terms and Conditions" – These Terms and Conditions.
  • "Schedule" – A document outlining the details of the specific Treatment Plan you intend to purchase.
  • "Trading Name" – MacHealers.
  • "Service Provider" – The hospital, private clinic, surgeon, or any other third-party independent medical professional providing your consultation, examination, medical procedure, care, and aftercare.
  • "Destination" – The place (the country and/or city) to which you will be traveling for your medical treatment.
  • "Treatment Plan" – The combination of surgery, accommodation, private transfers, host, and pre-operative tests (if required) you have chosen to purchase from MacHealers.
  • "Procedure" – The medical treatment or surgery you have chosen to undertake.


1.1: Depending on your choice of services, your Treatment Plan price will include the costs of one or more of the following:

  • a) Surgery.
  • b) Accommodation.
  • c) Private transfers.
  • d) Host.
  • e) Any pre-operative tests you are advised to take.

1.2: You will incur additional charges for any pre-operative tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition. If your medical procedure is canceled due to unfavorable test results indicating any potential contraindication to your procedure, you will get a refund after deducting the actual expenses incurred and disbursements made; however, your deposit and consultation fee will be retained. Given that such an instance is beyond our control, MacHealers will not be responsible for any losses or expenses you suffer (e.g., travel, accommodation, transfers, any out-of-pocket expenses such as meals, etc.).

1.3: Once you have accepted the price quote provided to you with a link to these Terms and Conditions, you will be required to pay a deposit to us. You may pay your deposit via credit card, debit card, or bank transfer. Your deposit, only a small percentage of the total price, is non-refundable.

1.4: The remainder of your balance, which is the total price minus the deposit, must be paid prior to your departure from your home country. Obtaining the full payment does not hold us liable for the services provided by the Service Provider.

1.5: If the full price is not paid before you depart from your home country, you will be in breach of this Agreement, and MacHealers will not be obligated to deliver any services to you.

1.6: Your treatment plan may include staying at the hospital. In cases where you stay more than one night, additional nights will be charged to you at the current rates of the hospital.


2.1 LIMITATION of LIABILITY: MacHealers does not provide medical advice nor does it operate or control any Service Provider facility or service rendered by them. We do not treat patients or give them medical recommendations. We do not recommend any specific tests, diagnostic practice, or products or procedures for medical symptoms or treatment. Your treatment forms and prompts a contractual relationship between you and the Service Provider providing the treatment. We will not be a party to your contractual relationship with the Service Provider. We do not hold medical qualifications and shall not be held responsible or liable for any medical procedures provided through your chosen Service Provider, nor shall be held responsible or liable for any care, treatment, or other services you are provided with by the same, or for any malpractice, negligence, or any other claims that may arise directly or indirectly from their advice or service. Similarly, we shall not take any responsibility or liability for the complications and dissatisfactions arising from Service Provider’s treatments. Our role is solely to facilitate a consultation and/or dialogue between you and your Service Provider. We strongly recommend that you read Service Provider’s terms and conditions and consent forms carefully before proceeding with your treatments.

2.2: The treatment plans offered by MacHealers as a result of remote online medical assessment, email exchanges, telephone conversations, or video consultations are purely based on the information (i.e. the pictures, test results, prescriptions, x-rays, etc) provided by you and reviewed by the Service Provider. Therefore, your treatment plan may change when the Service Provider examines you in person at the destination before your Procedure.

2.3: If such a change occurs, you have the option not to go ahead with the proposed treatment. In such circumstances, you will receive a refund after deductions for, among other things, tests and consultations. Please be advised that we are not responsible for refunding your accommodation, travel, and transfer costs as those arrangements are made through third-party providers, which are not in our control nor operated by us.

2.4: If you want to proceed with the new treatment plan, then you will receive a revised price quotation, and the balance to the Service Provider will be adjusted, based on the initial payments made. The number of days that you would need to stay in the destination will be factored in. If the treatment plan changes, the duration of stay may also change. MacHealers takes no responsibility for this and cannot be held liable for the non-arrangement or disorganization of extra days stayed or extra cost of stay.

2.5 By accepting these Terms and Conditions, you agree not to hold MacHealers responsible for medical negligence or malpractice by your chosen Service Provider.

2.6 Non-Disparagement: By accepting these Terms and Conditions, you agree not to publicly attack, disparage, or criticize MacHealers or any of its directors, officers, employees, associates, or partners (including but not limited to social media, blogs, public forums, etc.) in regards to Service Provider’s treatments and actions. As MacHealers cannot be held responsible for the services, medical treatments, and procedures provided by the Service Provider, you agree not to bring a bad name to our company or any of its employees or take action that negatively affects MacHealers, its reputation, goodwill, services, or management at any time during or subsequent to the contract period.

In case of a breach of this clause, you agree to remove and take down the content immediately upon our request. All our rights are reserved if you do not remove the damaging content as requested by us. If content remains, in part or in whole, you agree to pay £5,000 to MacHealers as damages.


3.1: As part of this contract, we will provide you with Schedules containing the following information:

  • Detailed Information about your treatment plan;
  • Detailed information about the costs of your treatment plan;
  • Detailed information about visa and passport requirements (this information can also be obtained from https://www.evisa.gov.tr/en/)
  • Information about health formalities required for the journey and the stay

3.2: Before you start your journey, we will provide you with information about your journey. This information will be provided in good time and will include the following:

  • The times and places of intermediate stops and transport connections.
  • The name, address, and telephone number of your Service Provider or of an agency or a representative in that locality on whose assistance you can call.

3.3: We do not operate or control the services offered by the service provider, hotel, travel, or transfer companies. By accepting this agreement, you agree that the use of third-party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third-party healthcare, accommodation, travel, or transfer providers. We advise you to obtain and read all of the third-party provider’s terms and conditions before acquiring booking from us.

3.4: If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and get a refund calculated on a scale. However, we are not responsible for any losses or expenses you suffer because of circumstances beyond our control. Circumstances beyond our control or force majeure include the following:

  • Flight delays or cancellations
  • Terrorist activity, war
  • Civil unrest, strike
  • Bad weather such as hurricanes, flooding etc.
  • Earthquake
  • Epidemic or pandemic
  • Acts of God or other natural disasters

3.5: The Schedules we will provide to you containing the above information will form part of this contract and should be read in conjunction with it.


Perusal of our literature

4.1: You will peruse the literature made available to you, including information contained on our websites in connection with matters set out at paragraph 3.1., before you accept this agreement. The material presented on our websites is for information only and it is not to be used to diagnose a condition or to determine a course of medical treatment. You should consult a qualified medical practitioner if you have any specific healthcare questions. By accepting this agreement you accept and agree that you have read and understood the information made available to you.

Travel information, passports, Visas and documentation

4.2: You are responsible for ensuring you have the following:

  • A valid, acceptable passport.
  • A visa, if necessary.
  • Other documentation.

4.3: If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.

4.4: You must meet the entry requirements for both your final Destinations and any stop-off points en-route.

4.5: You accept that in the event of your failure to satisfy the requirements of paragraphs 4.1., 4.2., and 4.3., or the information or documents provided by you being incorrect, you may be refused carriage and entry to the country you are visiting. You accept and acknowledge that in the event of this eventuality you will be solely responsible for all resultant losses and MacHealers will accept no responsibility or liability thereof.

4.6: You are solely responsible for any fines or costs (including the costs of an immediate return flight) you accrue because of your failure to travel with the required passport, visa, or other documentation. MacHealers accepts no liability in this situation and no compensation, expenses, refund, or other sum will be paid.

4.7: MacHealers does not accept responsibility for your missing your flight, including your connections. You are responsible for providing all necessary documents, including passports and visas.

Health precautions

4.8: You should also seek advice from your local GP.


4.9: It is a condition of your purchasing a Treatment Plan from us that you take out insurance with an approved insurer. This is required to indemnify you for any losses suffered because of insolvency, travel problems, or medical issues. Your acceptance of these Terms and Conditions constitutes acceptance of this obligation.


5.1: Before your journey begins, we must submit details of your medical history to your chosen Service Provider at the destination. This is partly to ensure your suitability for the planned procedure. By accepting these Terms and Conditions, you agree to share the details of your medical history, including your pictures, test results, prescriptions, x-rays, with your Service Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.

5.2: By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination and treatment results along with before and after pictures) from the Service Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.


6.1: You may, at any time, cancel your booking by notifying us in writing. The cancellation will take effect from the day on which we receive written notification of your cancellation. The scale of charges payable will depend upon when the notification of cancellation is received. However, the cancellation charge will always be limited to actual expenses incurred and disbursements made, reserving the provision of the article 3.4. In the event of a cancellation, your deposit will be kept as a reservation fee.


7.1: We will hold your details, including your medical records, in the strictest of confidence. We will not disclose your data, records, or information without your consent and will only share it with those concerned with your treatment.

7.2: We will only use your personal information as set out in our Privacy Policy.


8.1: To ensure your privacy, MacHealers maintains all patient information in compliance with data protection legislation applicable in the Türkiye regarding the use and disclosure of personal health information. The before and after pictures of you can be used for demonstrative purposes and might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of the procedure or treatment. We will not sell or rent your personal information to third parties. By accepting these Terms and Conditions, you consent to the probable use of your before and after pictures by us in order to operate and improve our site, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, services, and technologies, and to display content that is customized to your interests and preferences.


9.1: This Agreement is governed by the law of Türkiye and is subject to the exclusive jurisdiction of the courts of Türkiye.


1. Introduction

Welcome to machealers.com. These terms outline the rules for using our website, whether as a registered user or guest. Please read them carefully before using the site. By using the site, you agree to these terms. If you disagree, please do not use the site.

2. Use of the Site

You have temporary permission to use the site, but we can modify or withdraw our services without notice and without legal liability. Keep all security information confidential, and if we believe you haven't, we may disable your access. You must adhere to our acceptable use policy as detailed at machealers.com/about/terms_conditions/. If you allow others to use our site, ensure they read and follow these terms. Only use the site as permitted by law and these terms, or we may suspend or terminate your usage. We regularly update and change the site, but we're not obligated to. Material on the site might be outdated and isn't intended as advice. We disclaim all legal responsibility for reliance on site content.

We follow our privacy policy for handling your information, which you can find at machealers.com/about/terms_conditions/. By using the site, you agree to our information handling.

If you order goods or services from us through the site, your order is subject to our Terms and Conditions of Supply at machealers.com/about/terms_conditions/.

3. Intellectual Property Rights

We own or hold licenses for all intellectual property rights on the site and its material, protected by copyright. You can print or download extracts for personal reference, but not for commercial use without our license. Don't alter or use illustrations, video, audio, or images separately from their accompanying text. Breaching these terms revokes your site access, requiring you to destroy or return any copies made.

4. Our Legal Responsibility to You

We don't guarantee material accuracy on our site. To the extent permitted by law, we exclude responsibility for:

  • Losses due to site use.
  • Loss of income, profit, business, data, contracts, goodwill, or savings.
  • Implied terms, warranties, or promises by law or statutes.

We don't exclude responsibility for death, personal injury due to negligence, fraud, fraudulent misrepresentation, or other matters where exclusion isn't lawful.

  • Losses due to site use.
  • Loss of income, profit, business, data, contracts, goodwill, or savings.
  • Implied terms, warranties, or promises by law or statutes.
  • We don't exclude responsibility for death, personal injury due to negligence, fraud, fraudulent misrepresentation, or other matters where exclusion isn't lawful.

5. Uploading to Our Site

Contacting other users or uploading material to the site requires compliance with our acceptable use policy, detailed at machealers.com/about/terms_conditions/. You agree to reimburse us for costs resulting from a breach of this term. Uploaded material is non-confidential and not owned by you. We can copy, distribute, and display it for any purpose. If others claim ownership or rights infringement, we may provide them your identity. We aren't liable for uploaded material accuracy and may remove it if it violates our policy.

6. Computer Offenses

Criminal offenses under the Computer Misuse Act 1990 end your site access. We'll report offenses and your identity to authorities. Computer misuse includes introducing viruses or harmful material. Don't try to access our site, server, or connected databases or launch attacks. We're not responsible for damage from viruses or harmful material via our site.

7. Links to Our Site

You may link to our site's homepage if your site content meets our acceptable use policy standards. We can terminate this permission anytime. Don't suggest endorsement or association without our written agreement.

8. Links From Our Site

Links from our site to others are for information only. We aren't responsible for other sites or any losses from using them.

9. Variation

We may change these terms at any time, so check for updates as they are binding.

10. Applicable Law

All disputes related to our site are governed by English law and fall under the jurisdiction of English courts.

11. Contact Us

For any issues, email us at [email protected].


1. Introduction

Welcome to our Acceptable Use Policy. By using our website, you agree to abide by these terms as part of our Website Terms, which can be found at www.machealers.com/about/terms_conditions/. Please check this page periodically for changes, as any updates are binding on you.

2. Prohibited Actions

While using the site, you must refrain from:

  • Violating any laws or regulations
  • ngaging in fraudulent activities or actions with a fraudulent impact
  • Harming or attempting to harm minors
  • Sharing content that doesn't meet our content standards (outlined below)
  • Distributing unsolicited advertising materials (commonly known as spam)
  • Transmitting harmful data or materials that can damage other programs, software, or hardware (e.g., viruses, Trojan horses, worms, etc.)
  • Copying or reselling any part of our site (unless permitted under our website terms)
  • Disrupting or damaging any aspect of our site, equipment, network, software, or storage systems.

3. Content Standards

The following are our content standards, applicable to all contributions you make to our site and all interactive services. Adhere to these standards carefully and in their spirit.

Your contributions must be:

  • Accurate (for factual content)
  • Genuine (for opinions)
  • In compliance with the law.

Your contributions must not be:

  • Defamatory, obscene, or offensive
  • Likely to deceive, harass, annoy, threaten, or invade someone else's privacy.

Additionally, your contributions must not:

  • Promote sexually explicit material
  • Promote violence or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation
  • Infringe on anyone else's intellectual property rights
  • Be used for impersonation or misrepresentation of anyone's identity
  • Encourage or assist activities that break the law.

4. Interactive Services

Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:

  • We will clearly explain the service
  • We will inform you of the type of moderation used on the site
  • We will assess risks on the site, especially for children, and moderate when deemed appropriate.

Please note that we are not obligated to moderate our interactive service. We are not responsible for any losses incurred by those not using our site in accordance with our standards, whether or not we have moderated the service.

5. Important Notice for Parents

A child's use of our interactive service requires parental consent. If you allow your child to use the service, it is advisable to explain the associated risks. Please be aware that moderation may not always be fully effective. If you have concerns about moderation, please contact us.

6. Disclosure to Courts

You may disclose Confidential Information by order of a court or other public body.

7. Suspension and Termination

In the event of a suspected breach of this policy, we may take appropriate actions, including:

  • Temporarily or permanently suspending your site access
  • Removing materials you have posted on the site
  • Issuing a warning
  • Pursuing legal action
  • Reporting the matter to the relevant authorities.

We disclaim any legal responsibility and costs associated with actions taken in response to your breach of our policy.


1. Introduction

Welcome to our Privacy Policy. This document explains how we collect and process data received from you on our site. We kindly request that you read it carefully to understand our practices concerning your personal data and its treatment.

Should you have any comments regarding this privacy policy, please email them to [email protected].

2. Information We May Collect

We may collect and process the following data about you:

  • Information you provide through forms or surveys on our site
  • Records of any correspondence between us
  • Details of transactions conducted through our site
  • Information about your visits to our site and your usage of its resources
  • Data related to your computer, such as your IP address, browser, and operating system, for system administration and to report aggregate information to our advertisers

In compliance with GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following conditions applies:

  • a) You have provided consent for processing your personal data for specific purposes.
  • b) Processing is necessary for the performance of a contract to which you are a party or for taking steps at your request before entering into a contract.
  • c) Processing is required for compliance with a legal obligation.
  • d) Processing is necessary to protect your vital interests or those of another natural person.
  • e) Processing is necessary for performing a task carried out in the public interest or in the exercise of official authority vested in the controller.
  • f) Processing is necessary for the purposes of legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject, particularly if the data subject is a child.

3. Cookies

Our site uses cookies or similar technology to gather information about your site access. Cookies consist of unique reference codes transferred by a website to your device to store and sometimes track information about you.

Some cookies we use expire when you close your browser (lasting only for the duration of your web session), while others persist to remember you upon your return to the site.

Please note that all cookies used on our site are set by us. Most computer and some mobile web browsers automatically accept cookies, but you can modify your browser settings to prevent this or to receive notifications each time a cookie is set. However, blocking or deleting cookies may limit your ability to fully utilize the site.

Our cookies are used for the following purposes:

Essential Session Management:

  • Creating a specific log-in session for a user, ensuring the site remembers the user's login status for effective, secure, and consistent page delivery
  • Recognizing returning users to count unique site visits and allocate sufficient capacity
  • Identifying registered visitors to the site
  • Logging information from your computer, including cookie existence, IP address, and browser program, to facilitate problem diagnosis, administration, and usage tracking.


  • Customizing elements of the site's promotional layout and content.

Performance and Measurement:

  • Collecting statistical data on how users interact with the site to improve its quality and identify popular sections.

4. How We Use the Collected Data

We use the information about you to:

  • Present site content effectively
  • Provide requested information, products, and services, or share those we believe may interest you (with your consent)
  • Fulfill contractual obligations
  • Enable the use of interactive services
  • Inform you about our charges
  • Notify you about other goods and services that might interest you. We may also allow third parties to do this and they (or we) may contact you.
  • For existing customers, we will only contact you electronically regarding products or services similar to those previously provided.
  • For new customers, contact will only occur with your consent.
  • If you do not wish to be contacted for marketing purposes, please indicate your preference by checking the appropriate box on the screen or sending an email to [email protected] to unsubscribe from our list.
  • Please note: While we do not disclose individuals' identities to advertisers, we do provide them with aggregate data to assist in reaching their target audience. Furthermore, we may use collected information to display advertisements to that audience.

Should you decide that you do not want us to use your personal data for any of the purposes mentioned in this section, please contact us at [email protected]. In such cases, we will remove your data from our systems. However, this may limit our ability to provide you with the best possible services.

In some instances, the collection of personal data may be a statutory or contractual requirement. Failure to provide your personal data in such cases may result in limitations on the services we can provide.

5. Data Storage

We may transfer your collected data to locations outside the European Economic Area (EEA) for processing related to your orders and payments.

By sharing your personal data with us, you consent to this arrangement. We will take reasonable measures to maintain the security of your data. Payment information will be encrypted. If we provide you with a password, please ensure its confidentiality and do not share it. While we strive to provide data protection, we cannot guarantee complete security during data transmission, and there is a risk that data sent to us may not be secure despite our efforts.

We will retain your personal data only as long as necessary for the purposes outlined in section 5, or as long as we have your consent to store it. We will conduct an annual review to determine whether retaining your personal data remains necessary. If no longer needed, your personal data will be deleted.

6. Disclosure of Your Information

We may disclose your information in the following circumstances:

  • In the event of selling our business or company, we may disclose information to potential buyers.
  • We may share information with other businesses in our group.
  • Disclosure may occur to meet a legal obligation or to protect the property, safety, or rights of others.
  • We may exchange information to safeguard against fraud or credit risks.
  • Third-party contractors may be engaged to provide services to you on our behalf. These services may include payment processing, search engine facilities, advertising, and marketing. If your data is required for such services, we will ensure your data is handled securely, following GDPR guidelines and legal requirements.

7. Your Rights

You can request that we refrain from using your data for marketing purposes by indicating your preferences on our forms or by contacting us at [email protected] at any time.

Under the GDPR, you have the following rights:

  • Request access to, deletion of, or correction of your personal data held by us at no cost to you
  • Request the transfer of your personal data to another entity (data portability)
  • Be informed about data processing activities
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Lodge a complaint with a supervisory authority

You also possess rights concerning automated decision-making and profiling, as detailed in section 10 below.

To enforce these rights or inquire about our site or this Privacy Policy, please contact us at [email protected].

8. Links to Other Sites

Please be aware that our terms and conditions, as well as our policies, do not extend to other websites accessed through links on our site. We have no control over how your data is collected, stored, or used by other websites. We recommend reviewing the privacy policies of such websites before providing any data to them.

9. Changes

Any modifications to our Privacy Policy will be posted on this page. Additionally, we may send email notifications if we choose to do so.

10. Automated Decision-Making and Profiling

10.1: In instances where we use personal data for automated decision-making that significantly affects you legally or in a similar capacity, you have the right under GDPR to challenge these decisions. You can request human intervention, provide your perspective, and seek an explanation from us.

10.2: The right specified in section 10.1 does not apply in the following circumstances:

  1. The decision is necessary for entering into or performing a contract between you and us.
  2. The decision is authorized by law.
  3. You have explicitly consented to the decision.

10.3: Regarding personal data profiling:

  1. We will provide clear information about profiling, including its significance and potential consequences.
  2. Appropriate mathematical or statistical methods will be employed.
  3. Technical and organizational measures will be implemented to minimize error risks and facilitate error correction.
  4. All personal data processed for profiling purposes will be secured to prevent discriminatory effects arising from profiling.


We are committed to providing high quality medical tourism facilitation services to our patients. When something goes wrong, we need you to tell us about it. Your feedback is very valuable to us. This will help us improve our standards.

Prior to making a complaint, we need you to review the MacHealers terms and conditions you accepted.

If you believe that there was a breach of our terms, please let us know which clause it relates to, what you have already done about it and what resolution you want out of your complaint – in general, MacHealers cannot offer financial compensation, address issues of staff discipline for instance sacking staff or finance private treatment.

If your complaint is related to the medical procedure you underwent, you may schedule a phone call with one of our aftercare specialists by booking an aftercare appointment online.

Please make sure you have followed the post operative instructions you were given after your treatment and you have completed the expected recovery period of your medical procedure(s) before you assess your results.

If you’ve already done the above and still aren’t satisfied with the explanations provided, you may email your complaint to [email protected]

What will happen next?

  • A member of our management team will acknowledge your complaint by responding to you within 2 business days.
  • The manager will review your patient file including all the written correspondence you had with our firm, listen to the recorded calls and if needed interview all staff members who acted for you. The manager may need to request additional information from you to contribute to the assessment of the case. This may take up to 2 weeks depending on the extensiveness of your complaint.
  • After the above investigation is complete, the manager will present you with a resolution option(s) for your complaint and may invite you to explain the details over the phone if the matter is complicated. The resolution email or the resolution phone call would usually take within one week after the initial investigation is finalised.
  • Once you agree on the resolution option, you will be required to sign a settlement agreement confirming your acceptance. Any resolution action will only be taken on our part after the settlement agreement is signed by you. Usually resolution offers have one week validity but may vary depending on the nature of the case.
  • At this stage, if you are still not satisfied, the manager will review your complaint again after consulting another member of the management team unconnected with the matter to review the decision independently. The independent manager will then write to you within one week confirming our final position on your complaint and explaining our reasons.